Frequently Asked
Questions

All our powder capsules are time released which are designed to gradually open after swallowing. This allows for a slower release of the ingredients over time to help protect our dietary supplement ingredients from stomach acidity. Our capsules also help mask taste and odor, reducing any unpleasant aftertaste.

Yes, Juvina Bioscience is committed to sourcing products and raw materials that are free from GMOs.

The majority of our products are vegan-friendly. We ensure that they are made with plant-based ingredients, without animal-derived components. Look for the ‘vegan’ icon on the packaging of the individual products to easily identify which products are vegan.

Please carefully review the package of the individual products to understand the suggested use of each product.

Unless stated otherwise on the package of the individual products, you store your products dry, frost free and protected from direct sunlight, heat and humidity. Always keep the products out of reach of children. The violet glass that many of our products are packaged in significantly extends the shelf life of our products.

Please carefully review the package of the individual products to understand the recommended shelf life.

Our products are not a substitute for a balanced, varied diet and they are not intended to diagnose, treat, cure, or prevent any disease. The information provided is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. You should not rely on the information on this website or on our product packages for diagnosing or treating any health condition or for prescribing any medication or treatment. Always consult a qualified healthcare professional before using any medication, dietary supplement, herbal or homeopathic product, or before beginning any diet, exercise program, or health treatment (including pregnant or nursing mothers, children under the age of 18 and individuals with a medical condition or are taking medications). Additionally, consult your qualified healthcare professional regarding potential interactions between any medications you are currently taking and any new product.

You may use our website, products and services only if you are 18 years or older and capable of forming a binding contract with us. Our products are developed for adult consumers.

Updating your account information is simple. Whether you need to change your payment details, password, or delivery address, you can do so with ease. Just log in to your account, where you will find all the necessary options to make updates to your account details.

Yes, your data is safe with us. We are compliant with data protection regulations and take privacy seriously. For more details, please visit our Privacy Policy page.

Go the Account page and select “Forgot your password?” to reset your password. You will have a new password set up in no time.

If you no longer wish to receive our exclusive offers and promotions, you can opt out of receiving commercial emails from us by following the unsubscribe instructions included in any of our promotional emails or reach out to us in the ‘Still need help?’ section. However, even if you opt out of marketing communications, we may still send you non-commercial emails related to your account, orders, or transactions on our site. If you wish to stop receiving promotional offers directly from our third-party business partners, please follow the opt-out instructions provided in their emails.

Remember, you can re-subscribe at any time.

Please refer to our Terms & Conditions page.

Please refer to our Privacy Policy page.

Ordering with us is quick and simple:

• Find your products – browse our range of products and add your chosen products to the shopping bag
• Continue shopping or proceed to checkout – once you have everything you need, go to checkout
• Fast and secure payment – your saved addresses and payment details (if applicable) make checkout even easier for you
• Review and confirm – double check your order details, then complete your purchase

Yes, you can make changes to your shopping bag at any time. Click on the shopping bag icon at the top of the page to view your selected products.

• Use the “+” button to add more of your chosen products
• Use the “–” button to reduce the quantity of your chosen products
• Use the removal icon to remove your chosen product completely

The minimum order quantity is 1 product. However, you can enjoy additional benefits, discounts and / or free shipping when you order larger quantities.

You can find the latest promotional offers by subscribing to our newsletter, signing up for an account, or following us on our social media pages.

Our product availability is constantly updated to ensure you can order your favourite products with ease. While we strive to keep stock levels accurate, occasional unexpected delays may occur. If a product becomes unavailable after you place an order, we will notify you as soon as possible.

You will receive an email confirmation as soon as your order is on its way.

Your account keeps a record of all your previous orders. Click on the order you wish to view for more details in your account. If the order is trackable, you will be able to track it directly from your account or the dispatch email we sent to you. The dispatch email will also provide an estimated delivery date for your order.

We are sorry to hear you would like to cancel your order. Is there anything we can assist you with to help you change your mind? You can reach out to us in the ‘Still need help?’ section.

If you would still like to proceed with the cancellation, you generally have the right to cancel your order before your order is processed and dispatched. You do not have the right to cancel orders that are made to your specifications or are clearly personalized, orders placed from outside the listed delivery territories, or if you are not a consumer. You cannot cancel after the order has been processed and dispatched. To cancel, you must immediately notify us after ordering by contacting us at [email protected].

Cancelling an order does not automatically cancel any active subscription you may have with us. You will need to separately cancel any subscription you have with us.

Once your order has been placed and processed, we are unfortunately unable to make any changes to your order.

If you are getting an error during check out, do not worry. This issue can usually be resolved quickly and we will do our best to help you resolve the issue and get your products to you in no time. First, ensure that the expiry date and billing address for your card are correct. We also advice you to double-check that there are sufficient funds in your account. If the error still persists, you can reach out to us in the ‘Still need support?’ section.

We aim to make it as easy as possible for you to save on your favourite longevity products and services. Once you have added all your products to the shopping bag, enter your promotional code or gift card in the ‘Add a Promotional Code or Gift Card’ box and click ‘Apply’.

If the code does not work, make sure you are not trying to use more than one offer, as only one code can be applied per order. Please refer to the Terms & Conditions page for more details. If the error still persists, you can reach out to us in the ‘Still need support?’ section.

You can find information about our shipping options and delivery times on the Shipping & Returns page.

Yes, during checkout you can select a different delivery address. Your order will default to any saved delivery address, but you can easily add a new one if needed.

Occasionally, we may ship products separately to ensure you receive them as quickly as possible. Your dispatch confirmation email will include a list of products that have been sent to you. If the missing product is not listed, please allow extra time for the delivery.

If the product is listed as dispatched and you are missing it, please reach out to us in the ‘Still need support?’ section.

We are sorry to hear about the issue. We take great pride in the quality of our products and services. Please review our Shipping & Return page for details regarding wrong or damaged products sent to you.

If the courier is unable to deliver your order, a re-delivery attempt will be made. If delivery is unsuccessful after 2-3 attempts, the package will be returned to us. In this case, please review our Shipping & Return page for details regarding any additional costs that may apply to you.

It may be possible for any order outside of the UAE. Please review our Shipping & Return page for details regarding import duties and fees. You should note that customs policies and practices, tax policies and other import-related policies and charges vary widely from country to country. We recommend that you contact your local customs office and other sources for detailed information.

For more information on returns and refund, please review our Shipping & Return page. If you have any further questions or need assistance regarding returns, please reach out to us in the ‘Still need help?’ section.